April 24, 2024
In this Senior Living Minute, Bri Stewart challenges senior living sales professionals to proudly embrace their role as experts. Prospects come to you because they don’t know what they don’t know—it’s your job to guide them, build urgency, and help them make the right decision with confidence. Selling isn’t just about closing deals—it’s about creating trust and delivering solutions.
How I combat people’s fear of the word sales is part of who I am. I am proud to say that I am a sales expert, and I want our sales teams to feel that way too.
People come to us for a reason. They don’t know what they don’t know—that’s why they seek your expertise. You are the expert, and you have to be the expert.
Your job isn’t just to close a deal without considering emotions—it’s about striking the right balance. There is a sales ability required to create urgency because deep down, you know that this is the right decision for them.
That’s the mindset I bring to sales teams who hesitate at the word sales. Instead of shying away from it, be proud that you have the opportunity to show prospects why your community is the best choice for them.