May 21, 2024
Avoid Shift Wars by Encouraging Cross-Shift Communication
Shift transitions in senior living can often feel like a battle between teams, with each shift frustrated by what the previous one did—or didn’t—do. In this Senior Living Minute, Joanna LaFleur shares a simple but effective strategy to improve cross-shift communication and teamwork. By focusing on helping the next shift succeed rather than pointing fingers, teams can create a culture of support, consistency, and camaraderie—ultimately improving both resident care and workplace morale.
Transcript: Avoid Shift Wars by Encouraging Cross-Shift Communication
In senior living—and many workplaces—shift wars are a common issue. It’s often:
- “If midnights would just do this…”
- “If days would just do that…”
- “Afternoons have it the hardest…”
To reduce tension and foster collaboration, we implemented a simple but effective strategy: each shift takes small actions to set up the next shift for success. Instead of focusing on frustrations, the focus shifts to supporting the next team.
A key communication tool was a shared written log between shifts, including:
- Essential resident updates (eating, drinking, behaviors, personal care)
- A lighthearted moment from the shift (something funny, cute, or uplifting)
- Encouragement for team members to navigate challenging days
By promoting communication and teamwork, shifts became more supportive and consistent, ensuring better resident care and stronger workplace morale.