July 1, 2025
In this Senior Living Minute, Jerry Vinci explains how senior living providers can reduce dependence on paid referrals by building strong direct marketing channels. While paid referrals may seem like a shortcut to “hot” leads, they often overwhelm families and create stiff competition. Learn how creating direct connections leads to better rapport and a smoother experience for both sales teams and prospects.
I think the biggest piece of that discussion is helping providers see that there is a path forward with building your own direct marketing channels that can generate enough high-quality or highly qualified leads that will convert to eliminate the need for paid referrals.
Many sales teams rely on paid referrals because they believe that’s a hot lead-someone who is highly interested and highly motivated. As a result, they opt for this route and prefer those leads over their own channels.
The problem with those leads is the fact that they’re now competing with 15 or 20 other communities to work that lead, and that’s not good for your community, and that’s also not good for the prospect and their family who are now having to field phone calls or emails from 15 or 20 different providers.
So, if we can eliminate that from the mix, we’re creating a more harmonious experience for the prospect, the senior living provider, and the sales team, who are now able to build rapport right from the start.